Free in-store pickup on OMF products
Faq
What are online exclusive products?
Some of our products simply won’t fit in our showrooms, so we’ve added select items exclusively to our online range. These online-only products are shipped directly to you from our trusted suppliers. You can rest assured you’re getting the same great quality and value you’ve come to expect from OMF.
How do online exclusives work?
Once you order online, we’ll handle the rest — your order goes to our trusted supplier, and they’ll deliver it directly from their warehouse to you
Where are online exclusive products delivered?
Online Exclusives are delivered directly by our external suppliers, so delivery coverage varies by product and supplier. To confirm if your postcode is serviceable, simply add your desired product to the cart and enter your postcode at checkout. The system will verify delivery eligibility before you complete your order.
If your postcode isn’t eligible, you’ll see a red message stating: “Sorry, one of your items can’t be delivered to your area. Please remove it to continue.”
In rare cases where an order is placed but the supplier cannot deliver to your location, we may need to cancel and refund the order. If this occurs, our team will contact you promptly.
Can I pickup an online exclusive from an OMF store?
Online Only items are not on display in OMF stores and are not available for pick up from our stores.
Delivery And Returns for Online Exclusives
All Products marked for online only will be delivered directly to you from our supplier's warehouse by a third (3rd) party courier such as Australia Post or another similar courier type service. A delivery charge will apply.
You will receive a message either via email or sms to provide you tracking details following the shipping of your order. Please note you cannot chose a specific day or time for these postal/courier deliveries.
Sydney/Melbourne/Brisbane Metro up to 5-7 business days
Adelaide Metro/ACT up to 10-14 business days
Regional (NSW/VIC/QLD) up to 14-16 business days
Return is possible where the item you bought is faulty. Change of mind however may not be possible and it is up to the third party supplier to validate. Where the third party supplier accepts to return the item, they may charge you a restocking fee. This fee is calculated by the supplier, please ask the OMF team member for more information.
If you are not home for a delivery, in some case re-delivery may be possible. Please note items will only be held for approximately 3-5 days and then returned to the supplier if unclaimed.
As this item ships directly to you, it will not be combined with any other items in your order; any other items in your order will be shipped separately.
What are your delivery costs?
Our delivery costs are staggered based on distance from your local store. Your Delivery cost is worked out automatically using geo-location or by manually entering your full address on our website via the product page or at checkout.
NSW/ACT/QLD/VIC:
$99 within 15km of your nearest store (Tier 1).
$120 within 15.01km-30km of your nearest store (Tier 2).
$140 within 30.01km-50km of your nearest store (Tier 3).
$180 within 50.01-80km of your nearest store (Tier 4).
$250 within 80.01km-150km of your nearest store (Tier 5).
$370 within 150.01km-250km from your nearest store (Tier 6).
Currently we only deliver in NSW, QLD, VIC and ACT. Some special delivery offers to other states may apply from time to time and if you want delivery to an area outside what we have mentioned above, please reach out to our customer service team by leaving a chat message or your local OMF store.
