Free in-store pickup on OMF products
FREQUENTLY ASKED QUESTIONS
Delivery timeframes depend on product availability, your delivery location, and the type of product ordered. Some items may be available for immediate delivery, while others may require additional processing or supplier lead times. Estimated timeframes are displayed before purchase and confirmed after your order is placed.
Yes. Once your order has been dispatched, you'll receive tracking information via email or SMS where available. We will also contact you to confirm when your order is ready and to arrange delivery where applicable.
If you have not received tracking information or would like an update on your order status, please contact our Customer Service team or your local store.
If you have not received tracking information or would like an update on your order status, please contact our Customer Service team or your local store.
OMF delivers to many locations across NSW, QLD, VIC and ACT, with delivery availability confirmed during checkout. Delivery coverage for online-exclusive products may vary depending on the supplier and your postcode.
Apartments and high-rise buildings may be serviceable, however access requirements, lift availability, and delivery restrictions may affect the delivery process. If your area is outside our standard delivery network, please contact our team for assistance.
Delivery areas, fees and timeframes may change from time to time and are subject to confirmation at checkout.
Apartments and high-rise buildings may be serviceable, however access requirements, lift availability, and delivery restrictions may affect the delivery process. If your area is outside our standard delivery network, please contact our team for assistance.
Delivery areas, fees and timeframes may change from time to time and are subject to confirmation at checkout.
For standard OMF deliveries, our team will contact you to arrange a suitable delivery schedule once your order is ready.
For online-exclusive products shipped via third-party couriers, specific delivery dates and time windows are generally not available.
For online-exclusive products shipped via third-party couriers, specific delivery dates and time windows are generally not available.
Express delivery is not currently available as a standard service. Delivery options vary depending on the product and location. If you require an item urgently, please contact your local OMF store or Customer Service team to discuss available options.
Delivery is made to the address provided when placing your order. Delivery requirements may vary depending on the product, property access and courier service.
If you have specific delivery access requirements, such as apartment access, stairs, or gated entry, we recommend contacting us before delivery so we can advise on available options.
If you have specific delivery access requirements, such as apartment access, stairs, or gated entry, we recommend contacting us before delivery so we can advise on available options.
Yes. Many OMF products can be collected from your selected store once your order is ready. We will contact you to confirm collection availability.
Please note that some online-exclusive products are delivered directly and are not available for in-store pickup.
Please note that some online-exclusive products are delivered directly and are not available for in-store pickup.
Product availability is displayed on our website and may vary by location. If an item is unavailable or has an extended lead time, this will generally be indicated before purchase. For the most accurate stock information, please contact your local OMF store or our Customer Service team.
We currently deliver to selected locations across NSW, QLD, VIC and ACT. Delivery availability is determined by your postcode and will be confirmed during checkout. If you're unsure whether we deliver to your area, please contact our Customer Service team for assistance.
No. OMF does not currently offer international delivery. Due to the size of many of our products, we are also unable to deliver to PO Box addresses.
Delivery costs vary depending on your location, the products ordered, and the size of your order. Any applicable delivery fees will be calculated and displayed during checkout before you complete your purchase.
An authorised person must be available to receive the delivery and provide identification where required. If no one is available, or delivery requirements cannot be met, a redelivery fee may apply. If you would like your order left without a signature, please contact us before delivery to discuss available options.
Click & Collect allows you to order online and collect your purchase from your selected OMF store.
Simply choose Click & Collect during checkout and select your preferred store. Once your order has been prepared and is ready for collection, we'll notify you with further instructions.
Please wait until you receive your collection notification before visiting the store.
Simply choose Click & Collect during checkout and select your preferred store. Once your order has been prepared and is ready for collection, we'll notify you with further instructions.
Please wait until you receive your collection notification before visiting the store.
Collection timeframes vary depending on product availability and your selected store.
Once your order is ready for collection, we'll contact you via email, SMS or phone. The estimated collection timeframe will be provided during checkout where available.
Once your order is ready for collection, we'll contact you via email, SMS or phone. The estimated collection timeframe will be provided during checkout where available.
Not all products may be available for Click & Collect. Availability can vary depending on the item, stock levels and your selected store.
If Click & Collect is available for a product, the option will be displayed during checkout.
If Click & Collect is available for a product, the option will be displayed during checkout.
For security reasons, the person collecting the order may be required to provide proof of purchase and identification.
If someone else needs to collect your order on your behalf, please contact your selected store before collection so we can advise on the requirements.
If someone else needs to collect your order on your behalf, please contact your selected store before collection so we can advise on the requirements.
Your selected collection store will be displayed during checkout and included in your order confirmation.
When your order is ready, we'll provide any additional collection instructions you may need.
When your order is ready, we'll provide any additional collection instructions you may need.
If you need to make changes to your order, please contact your selected store or our Customer Service team as soon as possible.
The ability to amend or cancel an order may depend on the order status and whether preparation or fulfilment has already commenced.
The ability to amend or cancel an order may depend on the order status and whether preparation or fulfilment has already commenced.
We will hold your Product(s) for 7 days after notifying you that your order is ready for collection. If you fail to collect the order within 7 days after we notify you that the order is ready for collection, we reserve the right to cancel your order.
OMF has stores located across New South Wales, Queensland, Victoria and the ACT. To find your nearest showroom, use our Store Finder and search by suburb or postcode. You'll be able to view store locations, contact details and current trading hours.
OMF offers collection from selected stores and warehouse locations where available. You can find your nearest location using our store locator or during the checkout process when selecting Click & Collect.
Yes, provided that you contact us prior to collection to pre-authorise us to provide the goods to an alternate person.
Click & Collect is available on eligible products and locations. Any applicable fees, if any, will be clearly displayed during checkout before you place your order.
Click & Collect orders are subject to OMF's Terms & Conditions of Purchase and any additional collection requirements provided during checkout or in your collection notification. We recommend reviewing our Terms & Conditions before placing your order.
Payment in full is required before you can collect your Product(s).
We require the person collecting your order to provide us with a copy of the sales order and proof of that person’s identity (including photographic identification). If the card holder, purchaser or authorised person is not present for collection or you are unable to show us identification for us to conduct our verification checks, then we will not provide the Product(s) you have ordered. In this instance, we will offer you the opportunity to return to the store with the required identification.
Online Exclusive products are available exclusively through our website and are not displayed in OMF showrooms. These products are fulfilled and shipped directly from our trusted supplier partners rather than from OMF stores.
Because they are supplied directly from external warehouses, Online Exclusive products may have different delivery timeframes, delivery fees and return conditions compared to standard OMF products.
Because they are supplied directly from external warehouses, Online Exclusive products may have different delivery timeframes, delivery fees and return conditions compared to standard OMF products.
No. Online Exclusive products are delivered directly from our suppliers and are not available for in-store collection or pickup from OMF locations.
Online Exclusive products are delivered directly from our suppliers using third-party courier services.
Once your order has been dispatched, you'll receive tracking information via email or SMS where available. Delivery timeframes vary depending on the supplier, product and delivery location.
To avoid missed deliveries, please ensure someone is available to receive the goods where required. If a delivery cannot be completed, additional delivery attempts or redelivery fees may apply depending on the courier and supplier.
Once your order has been dispatched, you'll receive tracking information via email or SMS where available. Delivery timeframes vary depending on the supplier, product and delivery location.
To avoid missed deliveries, please ensure someone is available to receive the goods where required. If a delivery cannot be completed, additional delivery attempts or redelivery fees may apply depending on the courier and supplier.
Online Exclusive products are shipped directly from supplier warehouses rather than OMF stores or distribution centres. As a result, delivery fees are calculated separately based on the supplier, product size, weight and delivery location.
If your order contains products from multiple suppliers or warehouses, separate delivery charges may apply because the items are shipped independently
If your order contains products from multiple suppliers or warehouses, separate delivery charges may apply because the items are shipped independently
Change-of-mind returns for Online Exclusive products vary depending on the supplier and product.
Some products may be eligible for return if they are unused, unassembled and returned in their original packaging within the specified return period. Other products may not be eligible for change-of-mind returns. Any applicable return shipping, handling or restocking fees will be outlined on the product page.
If your item arrives damaged or faulty, please contact our Customer Service team as soon as possible so we can assist with a resolution.
Some products may be eligible for return if they are unused, unassembled and returned in their original packaging within the specified return period. Other products may not be eligible for change-of-mind returns. Any applicable return shipping, handling or restocking fees will be outlined on the product page.
If your item arrives damaged or faulty, please contact our Customer Service team as soon as possible so we can assist with a resolution.
If you're not completely comfortable with your new mattress, you may be eligible for a mattress exchange under OMF's Mattress Comfort Guarantee, subject to the program's terms and conditions.
Please note that a comfort preference is different from a product fault. If your mattress is faulty, your rights under the Australian Consumer Law still apply.
Refunds are generally not available for change-of-mind purchases unless required by law. Eligible customers may instead qualify for a comfort exchange.
Please note that a comfort preference is different from a product fault. If your mattress is faulty, your rights under the Australian Consumer Law still apply.
Refunds are generally not available for change-of-mind purchases unless required by law. Eligible customers may instead qualify for a comfort exchange.
Your body needs time to adjust to a new mattress, which is why we ask customers to sleep on their mattress for a minimum of 14 nights before requesting an exchange.
Most customers find that their mattress becomes more comfortable as it settles and as their body adapts to the new level of support.
If you're still not satisfied after the required trial period, you can contact us to discuss your exchange options.
Most customers find that their mattress becomes more comfortable as it settles and as their body adapts to the new level of support.
If you're still not satisfied after the required trial period, you can contact us to discuss your exchange options.
To qualify for a mattress exchange, the mattress must generally be in good condition and meet the requirements of the Mattress Comfort Guarantee.
The mattress must be free from damage, stains, marks, misuse or unsanitary conditions. A mattress protector is recommended to help maintain eligibility.
Exchange eligibility, exchange fees, price differences and available replacement options may vary depending on the mattress purchased and the terms of the program.
Please refer to the full Mattress Comfort Guarantee terms for complete details.
The mattress must be free from damage, stains, marks, misuse or unsanitary conditions. A mattress protector is recommended to help maintain eligibility.
Exchange eligibility, exchange fees, price differences and available replacement options may vary depending on the mattress purchased and the terms of the program.
Please refer to the full Mattress Comfort Guarantee terms for complete details.
If you'd like to request an exchange, simply contact your local OMF store or our Customer Service team.
We'll review your purchase and confirm whether it meets the Mattress Comfort Guarantee requirements. If approved, we'll guide you through the available exchange options and any applicable fees or charges.
Our team aims to make the process as straightforward as possible and will assist you every step of the way.
We'll review your purchase and confirm whether it meets the Mattress Comfort Guarantee requirements. If approved, we'll guide you through the available exchange options and any applicable fees or charges.
Our team aims to make the process as straightforward as possible and will assist you every step of the way.
Change-of-mind returns may be available on selected products, provided the item is unused, in its original packaging and in a resaleable condition.
Some products are excluded from change-of-mind returns due to hygiene, customisation, clearance or supplier restrictions. Please refer to the product page and our Returns Policy for any exclusions that may apply.
Your rights under the Australian Consumer Law are not affected.
Some products are excluded from change-of-mind returns due to hygiene, customisation, clearance or supplier restrictions. Please refer to the product page and our Returns Policy for any exclusions that may apply.
Your rights under the Australian Consumer Law are not affected.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible so we can assist.
For eligible change-of-mind returns, products must generally be returned within the applicable return period and be in their original condition, including packaging and accessories.
Return shipping, collection, handling or restocking fees may apply depending on the product and reason for return. Any applicable charges will be confirmed before the return is processed.
For eligible change-of-mind returns, products must generally be returned within the applicable return period and be in their original condition, including packaging and accessories.
Return shipping, collection, handling or restocking fees may apply depending on the product and reason for return. Any applicable charges will be confirmed before the return is processed.
Warranty coverage varies depending on the product and manufacturer.
Generally, warranties cover defects in materials or workmanship that occur during normal domestic use. Warranty periods differ between products and will be outlined on the product page, packaging or warranty documentation supplied with the item.
In addition to any manufacturer's warranty, your purchase is covered by consumer guarantees under Australian Consumer Law.
Generally, warranties cover defects in materials or workmanship that occur during normal domestic use. Warranty periods differ between products and will be outlined on the product page, packaging or warranty documentation supplied with the item.
In addition to any manufacturer's warranty, your purchase is covered by consumer guarantees under Australian Consumer Law.
Warranties do not typically cover damage caused by misuse, accidents, improper assembly, neglect, commercial use, normal wear and tear, or failure to follow care and maintenance instructions.
Any modification, alteration or unauthorised repair of a product may also affect warranty eligibility.
Please refer to the product-specific warranty documentation for full details.
Any modification, alteration or unauthorised repair of a product may also affect warranty eligibility.
Please refer to the product-specific warranty documentation for full details.
If you believe your product has a warranty issue, please contact your local OMF store or our Customer Service team with your proof of purchase and details of the issue.
We may request photographs or additional information to help assess the claim. Once reviewed, we'll advise the next steps and any available remedies.
If a product is confirmed to have a manufacturing fault or warranty issue, OMF will work with you to resolve the matter in accordance with the warranty terms and Australian Consumer Law.
We may request photographs or additional information to help assess the claim. Once reviewed, we'll advise the next steps and any available remedies.
If a product is confirmed to have a manufacturing fault or warranty issue, OMF will work with you to resolve the matter in accordance with the warranty terms and Australian Consumer Law.
After placing an order, you'll receive an order confirmation email acknowledging that we've received your purchase request. This does not necessarily mean your order has been accepted for fulfilment.
In some circumstances, we may be unable to fulfil an order due to stock availability, pricing errors, payment verification issues or other unforeseen circumstances. If this occurs, we'll contact you and arrange an appropriate refund where applicable.
If you need to cancel your order, please contact us as soon as possible. Cancellation requests may not be possible once an order has been processed, dispatched or prepared for delivery.
In some circumstances, we may be unable to fulfil an order due to stock availability, pricing errors, payment verification issues or other unforeseen circumstances. If this occurs, we'll contact you and arrange an appropriate refund where applicable.
If you need to cancel your order, please contact us as soon as possible. Cancellation requests may not be possible once an order has been processed, dispatched or prepared for delivery.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and provide photographs where possible.
Eligible returns and remedies are handled in accordance with our Returns Policy and your rights under Australian Consumer Law. Depending on the circumstances, a repair, replacement, exchange or refund may be available.
If a return or cancellation is approved, any applicable refund will be processed using the original payment method.
Eligible returns and remedies are handled in accordance with our Returns Policy and your rights under Australian Consumer Law. Depending on the circumstances, a repair, replacement, exchange or refund may be available.
If a return or cancellation is approved, any applicable refund will be processed using the original payment method.
Delivery timeframes are estimates only and may vary depending on stock availability, supplier lead times, delivery location and external factors beyond our control.
To ensure a smooth delivery experience, please ensure your delivery details are accurate and that access is available at the nominated address. Additional requirements may apply depending on the delivery service and product purchased.
To ensure a smooth delivery experience, please ensure your delivery details are accurate and that access is available at the nominated address. Additional requirements may apply depending on the delivery service and product purchased.
Online Exclusive products are available exclusively through our website and are shipped directly from our supplier partners. These products are generally not available to view in OMF stores or collect via Click & Collect.
Delivery timeframes, delivery fees, return eligibility and warranty processes may differ from standard OMF products. Please refer to the product page for specific information.
Delivery timeframes, delivery fees, return eligibility and warranty processes may differ from standard OMF products. Please refer to the product page for specific information.
OMF takes the security of your personal information seriously. Personal information is collected, used and stored in accordance with our Privacy Policy and applicable Australian privacy laws.
Payments made through our website are processed using secure payment technologies designed to protect your information during the transaction process.
Payments made through our website are processed using secure payment technologies designed to protect your information during the transaction process.
We make every effort to ensure product descriptions, specifications, images and pricing information are accurate. However, colours and finishes may vary slightly due to monitor settings, photography and manufacturing variations.
Unless otherwise stated, promotions, discounts and special offers cannot be combined with other offers. Specific terms and conditions will apply to each promotion.
Unless otherwise stated, promotions, discounts and special offers cannot be combined with other offers. Specific terms and conditions will apply to each promotion.
OMF offers a variety of secure payment options to make shopping easy and convenient. For in-store purchases, we accept cash, Visa, MasterCard, Zip Pay, Zip Money, Afterpay, Humm, eGift Cards, direct debit, cheque, and approved finance options. For online orders, we accept Visa, MasterCard, Afterpay, Humm, Zip Pay and Zip Money. Available payment methods may vary depending on your purchase and location.
OMF may offer finance or instalment payment solutions through selected third-party providers. Eligibility, approval criteria, fees and terms are determined by the finance provider.
We offer flexible financing to help you purchase your sofa over terms of 12, 24, 36 and 50 months (to approved applicants):
Custom Order Sofas (Ala Carte): 30% deposit, regardless of the financing term.
OMF does not currently offer traditional lay-by services unless otherwise stated.
We offer flexible financing to help you purchase your sofa over terms of 12, 24, 36 and 50 months (to approved applicants):
Custom Order Sofas (Ala Carte): 30% deposit, regardless of the financing term.
OMF does not currently offer traditional lay-by services unless otherwise stated.
Payment is generally required at the time your order is placed.
Orders typically need to be paid for in full before collection, dispatch or delivery. If you are using an approved finance or instalment payment provider, payment schedules will be governed by that provider's terms and conditions.
Orders typically need to be paid for in full before collection, dispatch or delivery. If you are using an approved finance or instalment payment provider, payment schedules will be governed by that provider's terms and conditions.
Yes. Payments made through OMF are processed using secure payment technologies designed to protect your personal and financial information.
We take the security of customer information seriously and handle personal data in accordance with our Privacy Policy and applicable Australian privacy laws.
We take the security of customer information seriously and handle personal data in accordance with our Privacy Policy and applicable Australian privacy laws.
If an order cancellation or return is approved, any eligible refund will generally be processed back to the original payment method used for the purchase.
Where finance, instalment payment services have been used, refunds and account adjustments will be handled in accordance with the relevant provider's processes and terms.
Processing times may vary depending on your financial institution or payment provider.
Where finance, instalment payment services have been used, refunds and account adjustments will be handled in accordance with the relevant provider's processes and terms.
Processing times may vary depending on your financial institution or payment provider.
Yes. Our Australian-made mattresses are manufactured locally using quality materials and craftsmanship. Products that are Australian-made will be clearly identified on the product page, giving you confidence in their origin and construction.
Australian-made mattresses are designed with local conditions and customer preferences in mind. Local manufacturing allows for greater quality control, supports Australian jobs and industry, and can provide access to a wider range of comfort and support options.
Many customers also appreciate the transparency, craftsmanship and reliability that come with buying a product made closer to home.
Many customers also appreciate the transparency, craftsmanship and reliability that come with buying a product made closer to home.
Delivery timeframes vary depending on the product, your location and whether the mattress is made to order.
Because many Australian-made mattresses are manufactured locally, lead times may differ from products held in stock. Estimated delivery timeframes will be displayed on the product page and confirmed when you place your order.
Because many Australian-made mattresses are manufactured locally, lead times may differ from products held in stock. Estimated delivery timeframes will be displayed on the product page and confirmed when you place your order.
Customisation options may be available on selected Australian-made mattresses, depending on the model and manufacturer.
Available options can include comfort levels, sizes or other specifications. If you're looking for a customised solution, please contact your local OMF store or our Customer Service team to discuss the available options.
Available options can include comfort levels, sizes or other specifications. If you're looking for a customised solution, please contact your local OMF store or our Customer Service team to discuss the available options.
